Regardless of who you are - customer, developer, QA or PM - it’s good to know what you can expect from those involved in the same project. This article should give you an insight into the basics of who is who in a given project.
The style and way that we choose to communicate feedback to other people is one of key ingredients of today’s culture of work. We want to know if they are delivering their tasks correctly but from the other side, we are afraid to hear that we didn’t do our job right, or maybe the client isn’t happy. The problem occurs because feedback is often mistaken for personal criticism.