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IT Operations Engineer

Hi! We are Netguru. We help entrepreneurs and innovators shape the world through beautiful software. We’re looking for people to join our team and build a culture based on trust, taking ownership, and transparency. Introducing innovative solutions and improving our internal processes are the foundation for our development and achievements.

We offer a safe, inclusive, and productive environment for all team members. We respect and want to build on our diversity. We are open to workplace adaptations. 

We also help team members develop their skills through internal learning opportunities, R&D projects, and personal growth budgets. Our efforts bring results: Netguru ranks as one of the most desirable IT employers, alongside Facebook, SpaceX, and Netflix.

We have built an outstanding organizational culture based on transparency, team spirit, regular feedback, and continuous learning. Currently, we’re on the lookout for a passionate IT Operations Engineer who could join our team. If you have the talent and skills it takes, apply NOW!

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Joining Netguru means:

  • Working with an experienced and open-minded team of software specialists.
  • Constantly developing your hard and soft skills (e.g., internal webinars or international and local conferences).
  • Starting on an individual path with objectives that build a solid foundation for future promotion and pay rises at Netguru.
  • Working on the best equipment – we will provide you with a Macbook Pro and other necessary tools.

Your responsibilities

  • Management of orders and stock control using the Freshservice platform.
  • Freshservice application management in compliance with the set SLA.
  • Hardware and software asset management.
  • Responsibility for video conference systems hardware management.
  • Warehouse infrastructure management.
  • Product stock control and management.
  • Hardware and software expenditure control.
  • Reporting on hardware-related KPIs.
  • Handling onboarding equipment.
  • Handling hardware related issues via various channels.
  • Fulfillment of internal requests from IT Ops.
  • Continual process and procedure monitoring and improvement.
  • MDM system management.

Must-haves:


    • Experience in support of either macOS, Linux, iOS, Android, or Windows users.
    • Ability to work independently under minimal supervision in a dynamic environment.
    • Ability to manage own work time and tasks effectively.
    • Service Desk/ incident management/ IT hardware troubleshooting experience.
    • Hands-on experience with hardware and/or software asset management.
    • Experience with IT asset management and CMDB – configuration item (CI) management.
    • Great organisational skills, responsive mindset, and ability to communicate with a variety of stakeholders.
    • Ability to efficiently work as part of the team as well as individually (depends on the specific task).
    • Technical knowledge to enable troubleshooting of laptops, printers, smartphones, and tablets.
    • Good command of written and spoken English and Polish (at least CEFR B2).

Nice-to-haves:

  • Previous experience with Freshservice, JIRA, G Suite, Apple hardware, and software.
  • ITIL framework awareness.
  • Experience of working with MDM solutions.

Perks & benefits:

  • Private health insurance package and MultiSportPlus card.
  • Optional life insurance for you and your family.
  • Individual growth budget for your educational plan.
  • Team Retreats and Team Meetups which allow you to spend time with your team and bond.
  • Free sandwiches and co-financed lunches.
  • If you want to read more about our perks and benefits, check out 7 reasons to work at Netguru.

Location: Poznań headquarters

PLN 4,600-6,000 gross (UoP)
Deadline: ongoing
Poznań
OUR PERKS