We are Netguru, one of thefastest growing companies in Europe. We maintain an unshakable passion for developing web and mobile applications for our clients worldwide and making a name for ourselves in the world of software development. We’ve built an informal yet professional culture based on strong values of transparency, collaborative spirit, regular feedback and continuous learning. We are on the lookout for an ambitious Junior Customer Service Specialist, dedicated to our product intended to communicate with our external collaborators.
Joining Netguru as a Junior Customer Service Specialist means:
processes based on Agile methodologies,
constant development of your hard and soft skills (internal Webinars, conferences, access to multiple online courses and e-books),
having a real influence on your pay – do your job well and get a raise every 6 months,
flexplace – work remotely whenever and wherever you need.
What are the responsibilities ?
maintaining an outstanding relationship with external collaborators,
answering all queries from external developers during recruitment process and addressing them with respective teams,
escalation of partners' feedback,
creating infopacks and other useful materials ,
skills mapping, creation of internal database,
creating and maintaining simple internal databases for the team.
We want you to come on board if you have:
very good analytical skills,
excellent numerical skills and written and verbal communication (English at CEFR C1+),
1 year of experience in proven track of records in customer service, preferably managing partners’ relationships,
basic knowledge of Russian and/or Ukrainian,
experience in working with a CRM (preferably with Salesforce),
eagerness to find answers to complex issues,
ability to think outside-the-box,
focus on external partners expectations.
experience in IT recruitment.
Perks & Benefits:
a generous private health insurance package with dental care,
a MultiSport card,
an optional life insurance for you and your family,
an individual growth budget and an educational plan,
a MacBook, because we like to work with the best equipment,
additional accessories for your computer to make your work even more efficient and comfortable,