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Support Engineer

We’re a software development company with a heart. Netguru is full of professional, extremely capable people, ready to jump into any project and give it their best.

We offer application development services for businesses of any size, adding the hidden value of know-how and long market experience to each project. It includes building web, mobile and desktop apps of top quality, for any industry, including banking, healthcare, commerce, tourism, and robotics.

Over the past ten years, Netguru has changed the way people bank, listen to music, learn languages, and rent bicycles. Some of their clients include Fortune 500 companies and startups like solarisBank, Hive, Temi and more. Netguru works with the largest brands in the world, such as Volkswagen, IKEA or Keller Williams.

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Joining Netguru means:

  • Working with an experienced and open-minded team of software specialists,
  • Constant development of your hard and soft skills (e.g. internal webinars or international and local conferences),
  • Learning and polishing the skills which will make a perfect foundation for a future promotion and pay rise at Netguru.

What are the responsibilities of a Support Engineer?

  • Supporting Netguru employees with: access and usage of Github, Jira, Confluence, G-Suite apps, CI tools like CircleCi, Code Climate, Bitrise etc. Management of orders and stock control using Freshservice platform.
  • Support with MacOS, iOS, Android, Linux hardware.
  • LAN and Wifi network management.
  • Stock control, orders and staff hardware management as well as dispatch of equipment to end users.
  • Cooperation with suppliers and equipment resellers.
  • Planning, dispatch and monitoring of IT equipment orders for all internal stakeholders.
  • Working in collaboration with multiple departments across organisations, ie. operations, finance, dev teams, DevOps.Tools and apps access management for all Netguru employees.
  • Developing automation tools and processes for internal non-IT departments.
  • Constant evolution and review of Support Team internal processes and strategies.
  • Technical onboarding for new employees.

Requirements:

  • Knowledge and experience of working with G-Suite platform, Github, Jira,
  • Knowledge and experience of LAN/WAN networks (experience of using Unify equipment is a plus),
  • Experience in support of MacOs, Linux, iOS, Android users,
  • Knowledge and experience in implementation and management of antivirus solutions (ESET, Trend Micro etc),
  • Ability to work independently under a minimal supervision in a dynamic environment,
  • Ability to manage own work time and tasks effectively,
  • Experience of working with MDM solutions an advantage,
  • Proven knowledge and experience in practical usage of scripting languages to automate processes (bash/ruby/python) is an advantage,
  • Good command of written and spoken English and Polish (CEFR B2+).

Perks & benefits:

  • MacBook — we like to work with the best equipment,
  • additional accessories for your computer,
  • private health insurance + MultiSport card,
  • individual co-financed educational plan,
  • free sandwiches and co-financed lunches,
  • Team Retreats and Team Meetups,
  • If you want to read more about it check our 7 reasons to work at Netguru.

We are just getting started 🚀 Ready to face the challenge?

PLN 6,500 + VAT (B2B)
PLN 5,200 gross (UoP)
Deadline: Opening soon
Warszawa
Our perks