📈 How are companies using AI?
Something’s off in AI land…
GPT-4.5 is “mid.” Grok-3 had the biggest GPU cluster ever—and still missed the mark. LLaMA 4? Overhyped. The consensus: we’re training models to ace benchmarks, not to actually think. The transformer ceiling might be here, and if so, fail-safes matter more than flashy demos.
As users we are paying more attention to the practicality of AI, rather than the actual updates.
So, let's see how people have been implementing AI this week.
➜ AI at Your Service. Bank of America employees are embracing a virtual AI assistant to speed up internal queries and support tasks. The tool helps staff answer customer questions faster and more accurately—without the dreaded “please hold” moment.
Finextra
➜ Auto-Summary for Better Support. Target Group rolled out an AI-powered summary tool to help customer service agents capture conversations and next steps in real-time. Less note-taking, more actual support.
The Intermediary
➜ Salesforce x CaixaBank. CaixaBank is teaming up with Salesforce to embed more AI muscle into its customer-facing platforms—think smarter data, better personalization, and faster client support across banking services.
Fintech Futures
➜ Magical Listings in Seconds. eBay introduced a new mobile tool that uses generative AI to help sellers create listings in seconds—title, description, and image suggestions included. A few taps and your product is live.
eBay Innovation
➜ The AI Curator. Etsy is testing AI-generated shopping collections based on user interests and search behavior. Think “vintage boho picnic vibes” delivered directly to your homepage.
Retail Dive
➜ GenAI for Healthcare. US health systems are deploying generative AI to enhance patient care—from triage bots to summarizing medical records and clinical decision support. It’s still early, but the transformation is underway.
PYMNTS