Leverage service design consulting to change the world


We are surrounded by potential services even if we aren't always aware of it.

service_design-2

Find out today how to go about designing the invisible through service design

Service design holistically provides users what they need—such that often encompasses much more than yet another application or a device. It invites you to consider your offering not only from the end-to-end perspective but also from surface to core. What does it mean for your business?

If the answer to any of these questions is "yes", you should give service design a chance!


By exclusively focusing on the product, without consciously taking into account the service that could potentially surround it, you put yourself at a disadvantage right from the start.
  • Is your business stagnating, but you aren't sure of the reason? 

    Through service design, we will help you identify the causes and design a solution to help you thrive.

  • Do you feel left behind by your competition?

    Through service design, we will help you not only catch up to your competitors, but overrun them.

  • Have your customers became indifferent towards your brand?

    Through service design, we will help you discover the opportunity to differentiate your brand and make them care again.

  • Do you want to do something new but don't know how?

    Through service design, we can help you define and create an ecosystem with a compelling value proposition.

We have built a grand and impressive building. But without Netguru’s insights, we would be stuck on the ground-floor forever.
artur_kryzan

Artur Kryzan

CX Manager at Volkswagen

What's in it for you?


The best service design is rarely noticed, yet it integrates itself seamlessly into our everyday lives & routines.
  • Strategize sensibly

    Data such as users’ expectations, business goals and resources will support you in making informed decisions based on evidence rather than assumptions.

  • Break out of silos

    Co-creation shortens time to value by ensuring that all voices are heard and challenges aren't only considered from a singular perspective.

  • Control the narrative

    Considering the experience across the entirety of your solution lets you more easily influence the users' perception of your products and services.

  • Explore everywhere

    By looking beyond the glass, you will continuously cover the entire spectrum of your users' experience—not just a selected part of it.

  • Don’t let them eat cake

    By adopting and continuously enacting a service mentality, you won't make the mistake of offering your users something they don’t really need or want.

Let’s work together

USE: our holistic approach to service design

The proprietary USE framework created by Netguru ICON helps us navigate any challenge comprehensively, from understanding, through strategizing and all the way to execution.

How we work?

  1. In order to ensure we're working on the real problem area, we carefully review the current situation to formulate the right design challenge to address.

  2. To quickly shape the most attractive solutions, we identify the goals, generate various ideas and elaborate on the most promising ones.

  3. Using a wide array of applicable methodologies, we validate our solutions with the target audience and make sure the service is ready for implementation.


What is service design

You'll often find that users don’t care as much for the what, as they care for the how. The ever confusing blurred lines between what constitutes goods, products, services, and so on give way to the realization that it’s secondary.

What should come first is a thorough challenge diagnosis based on which you’ll be able to make your strategic bets.

This is where service design enters the equation: a discipline that's all about planning and organising your resources to optimise your output. But simply put, service design is what ultimately lets you stay ahead of your competition by inviting you to consider the broader perspective.

Its end goal is to holistically cater to your users' needs—such that often encompass much more than yet another application or a device.

It invites you to consider your offering not only from the end-to-end perspective but also from surface to core.

What are the principles of service design?

  • People centric: Service design begins and ends with everyone that makes it possible for your organisation to remain prosperous.
  • Data-backed: Service design enables you to make decisions supported by data rather than unsubstantiated assumptions.
  • Co-creative: Service design encourages the participation of all the relevant stakeholders in the creation process.
  • In-depth: Service design doesn’t just scratch the surface—it takes the entire stage into account, end to end and surface to core.
  • Ever-lasting: Service design is never over—it grows and evolves together with your users, your organisation and your employees.

Key components of service design

Great service doesn't always equal revolutionary or groundbreaking experiences. It is simply meant to work well by meeting the users' needs in a way that is free of any obstructions. Our service design consultants do that by ensuring that every component is thought of and designed correctly.

  • People: Everyone who creates the service, uses it afterwards or is in any way indirectly affected by it, such us: employees, customers or possible partners.
  • Props: All artifacts (physical or digital) necessary in order to perform the service properly, such us: apps, social media fan pages or physical objects.
  • Processes: Relevant procedures, workflows or rituals carried out by potential service providers, end-users and everyone in-between.

The Double Diamond method

Throughout our processes we use an adapted version of the Double Diamond method, following the steps of:

  • Discovery
  • Definition
  • Development
  • Demonstration

The first half of the diamond helps us ensure that we're doing the right things, whereas the second half guides us towards doing them right.

How can an agency help with innovation?

Developing new products or reimagining ways of delivering value can be an overwhelming experience. Where does one need to begin? How do you bring colleagues together to set on a new path? Will this new product idea become viable at all?

When doing new things, information can be scarce and stakeholders can be skeptical. When innovating, there might not be a lot to go on other than intuition. However, the sooner that gut-feel and instinct becomes grounded on facts and sound analysis, the better the chances of translating that novel idea into a ground-breaking product, a viable business.

Here at Netguru, we believe — and have proven — that innovation is a disciplined process, rather than accidental or arbitrary. Our Innovation Consultancy offers structured and methodical approaches to help you sharpen your take on innovation — be it a novel product, an advanced technology, a new process, a fresh business concept.

An innovation agency with deep experience will not only help you uncover data and insights, but walk you through battle-tested processes, frameworks, and methodologies. At Netguru, we’ve built the expertise to prototype ideas and stress test them so you can make the right call before you heavily invest in its full development or implementation.

There are plenty of tools in our innovation toolkit, but here are some that can get you started:

  • Discovery and generative research
  • Trends and competitor analysis
  • Product prototyping and testing
  • R&D sprints
  • Hackathons
  • Customer behavior analysis
  • Business model discovery and design
  • Product roadmap development

A great experience for both users and employees

Great user experience doesn't always equal good services, but thoughtful service design will result in great user experience.

Schedule a call with a Service Design expert

166308185377780930

Natalia Urbańska

Senior Consultant | Strategic Design

Natalia has worked hands-on setting up new or improving upon already existing services across multiple industries.

They trusted us

  • zabka_logo
  • vw
  • careem

Click for the details

Sorry, our forms might not work

Please contact us via hi@netguru.com in case of any issues.

Looking for other ways to shape total experience?


Check out the other services that we have in our range. We deliver high-quality products on time. Hassle-free.
Back to All Services