user-research

De-risk Your Products With User Research

Improve the design and features of your product with actionable user insights.

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Increase your chances of success

Studies show that lean user research is the best way to ensure your product meets the needs of your customers. What's more, investing in UX during a project’s concept phase reduces product development cycles by 33-50%. Here's how we help:

Discovery research

Validate the concept for a new release with user perspectives before the actual investment.

Competitor analysis

By learning from others' mistakes or best practices, your product can outrun the competition.

Usability testing

Test your product principles and design elements against user habits, problems, and expectations.

KPI booster

Understanding the dependencies and mechanics behind focus areas helps improve KPI performance.

Why seek support with user research?

Businesses that we’ve worked with reported improved retention, increased conversions, higher registration rate, and user base expansion. We helped refine products for:
See our clients

As OLX Group experienced a significant increase in demand for design talent, we could count with Netguru to support us as a real extension of our in-house team.

Victor Salciotti

Head of Product Design at OLX

Virtual try-on powered by deep user research

NEONAIL partnered with Netguru to build a hyper-realistic virtual manicure try-on experience. Our team led extensive user research and usability testing to shape the app’s UX, validate interaction patterns, and ensure a natural, intuitive flow for users across devices. Combined with advanced machine learning and computer vision, the insights from user testing guided key product decisions — resulting in a lifelike AR try-on app.

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Cosmo_1

Improving provider activation for 300,000+ professionals

Booksy partnered with Netguru to evolve its platform from B2C bookings into a full B2B operations ecosystem. Our UX team conducted user research, analyzed onboarding behavior during the critical 2-week trial, and identified friction points across ecommerce, inventory, and back-office workflows. Based on these insights, we redesigned key flows, improved activation patterns, and shaped a more intuitive experience for over 300,000 beauty professionals using Booksy worldwide.

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Booksy Case Hero

Top challenges we solve

  1. Planning long-term growth

    For Randstad, the world’s largest talent company, we provided a detailed report for feature development and growth planning for a new product, myRandstad WorkTime.

  2. Talent bottlenecks

    For rapidly expanding OLX Motors Europe, we brought in a team of product experts to support the client in estimating the business value and ROI of a range of products.
  3. Rapid time-to-market

    For Moove, an all-in-one solution for mobility entrepreneurs across nine African countries, we provided end-to-end product delivery focused on building a seamless MVP.

De-risk your product development with comprehensive user research

User research plays a critical role in shaping successful digital products. By gaining deep insights into user behaviors, needs, and pain points, businesses can create products that truly resonate with their audience. Investing in user research early in the process helps reduce development costs, shortens time-to-market, and ensures that your product meets real user expectations. At Netguru, we combine discovery research, usability testing, and competitor analysis to help you make informed decisions that improve user experience and drive business results.

What is user research, and why is it essential for my product?

User research involves gathering insights from your target audience to inform product design decisions. It helps ensure that your product meets the needs and expectations of real users, reducing the risk of failed launches. At Netguru, we leverage techniques like discovery research, usability testing, and competitor analysis to optimize your product and drive better user satisfaction.

How does user research improve my chances of success?

Investing in user research early in the development process can reduce product development cycles by 33-50%. By understanding user behavior and preferences, we help businesses like Careem and OLX improve retention, increase conversions, and expand their user base. Effective user research leads to more informed decisions, which in turn result in higher-quality products that resonate with your audience.

What are the different types of user research offered by Netguru?

Netguru provides a range of user research services to suit various business needs:

  • Discovery Research: Validates product concepts before development begins.
  • Competitor Analysis: Identifies gaps and opportunities by learning from competitors’ successes and failures.
  • Usability Testing: Assesses product usability to ensure alignment with user habits and expectations.

How does competitor analysis help my product stand out?

Competitor analysis involves studying the strengths and weaknesses of similar products to identify areas where your product can excel. By understanding what works in the market and where others have failed, we help you craft a superior product that outperforms the competition. This process helped OLX Motors Europe improve its product offerings with insights from the market.

What is usability testing, and how can it benefit my product?

Usability testing involves observing real users as they interact with your product to identify pain points and areas for improvement. This testing is crucial for ensuring that your product is easy to use and intuitive, leading to higher user satisfaction and better business outcomes. For example, through usability testing, we helped Fundid validate assumptions and refine their fintech solution.

Why should I choose Netguru for user research?

With over 15 years of experience and a track record of 2,500+ projects, Netguru has a proven ability to deliver actionable insights through user research. We’ve helped clients like Randstad and Fundid make data-driven decisions that improved product design and feature development. Our research helps de-risk your product development and ensures that it aligns with real user needs.

Why Netguru?

We power digital commerce with AI-driven platforms, scalable marketplaces, and omnichannel experiences.

17+

Years on market

400+

People on board

2500+

Projects delivered

73

Our current NPS score

Get in touch with our expert

Let's see how we can help you improve your product.

Barbara Rybicka

Commercial Director

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