Developing a Job Management App for On-Demand Physical Checks
The client
Shepper sends real people to real places to check on assets and gather information. Technology has brought plenty to business, but we still operate in a physical world and sometimes need physical assurance.
An international network of trusted local people lets the company return results quickly and cut costs for customers in financial services, transport, retail, media and property, among other fields.
The challengeWhat the teams actually needed
Shepper began as a direct answer to a market need: businesses and individuals struggled to check on assets — a holiday home, for instance — remotely.
Challenge 01Requesting a check
A customer needs to ask for a custom inspection at a particular location without a negotiation preceding it.
Challenge 02Matching a Shepherd
Someone local has to accept the job and complete it, which is the whole model working or failing.
Challenge 03A report worth trusting
Shepper quality assures each report before sending it on, because the value of the service is entirely in its reliability.
What we did
Asset checks in three steps
The service began aimed at real estate — largely Airbnb hosts — and has since widened into other fields.
A custom inspection
The customer asks for the check they need at the location they care about.
A Shepherd takes it
Someone from the local network accepts the job and completes it on the ground.
Checked before it is sent
The report is quality assured by Shepper and then passed to the customer.
Beyond property
What started with holiday homes now serves property, media, retail, transport and financial services among others.
Client testimonial
It’s really rewarding not only for the business but also personally when the outcome of a project exactly matches what you have been conceptualising for months. As somebody responsible for product you try to unravel and structure what is often a complex problem into smaller parts with the goal to build up those parts again one by one into a working product that provides a brilliant answer to the problem you started out with – I strongly feel we have achieved that.
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What’s next