Boosting Mobile Banking in Africa With Staff Augmentation
7M
Users supported
Users relying on the app.
9
NPS
FairMoney's rating of the collaboration.
1M
New users in 6 months
The growth that made scaling the team urgent.
The client
FairMoney is an Africa-focused fintech headquartered in France, with its main operations in Nigeria. Since 2017 it has offered quick, accessible financial services through a mobile app — instant loans, savings accounts and more.
Africa’s leading neobank, ranked by the Financial Times among the fastest-growing companies on the continent, it has raised over $40 million and works to close financial gaps for underserved people and small businesses.
The challengeWhat needed solving
A million new users in six months turned delivery speed into the constraint on everything else.
Challenge 01A base growing faster than the team
Explosive growth meant a safe, stable mobile banking application had to ship quickly, and the engineering team had to scale to match.
Challenge 02Fast followers on the heels
Competitors moving into the same space compressed the development cycle and pushed time-to-market pressure up.
Challenge 03Process catching up with headcount
Internal communication, onboarding and testing procedures all needed to improve alongside the hiring.
What we did
Senior engineers embedded in FairMoney's team
With a million new users arriving in six months, FairMoney needed senior engineers fast. Ours joined the internal team and built across lending, banking and KYC.
Regulation built into registration
Every banking product met regulators' requirements. Registration now collects the data the compliance department needs.
Identity checked through providers
Existing users go through identity verification with external providers, and new users pass the same checks at signup.
Verify in the app, transact for more
Users can verify their identity in the app to raise their own transaction limits.
Registration wired to the screening
User registration was integrated with AML software, closing the loop between onboarding and screening.
Client testimonial
Netguru has offered immense value by bringing experienced senior engineers who have produced quality code and built reliable systems that will serve our customers for a long time.
More like thisOther places we scaled product teams for growth.
What’s next