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Order Management Software

We help global brands modernize fulfillment through intelligent, API-driven order management — enabling faster delivery, lower costs, and seamless omnichannel experiences.

Learn more about modern OMS architectures

Order Management - The Engine Behind Modern Commerce

Legacy OMS tools were designed for a single channel and static supply chains. Today’s commerce is distributed, dynamic, and data-driven.

Modern platforms are no longer limited to tracking orders; together with AI, they orchestrate intelligent fulfillment, connecting inventory, logistics, and customer data in real time.

Fluent Commerce - Distributed Order Management

Fluent Commerce exemplifies how a next-generation OMS supports composable strategies.

Built on a cloud-native, event-driven architecture, it offers real-time visibility, modular services, and flexible APIs to connect seamlessly with commerce, ERP, and warehouse systems.

Key Capabilities:

Faster order fulfillment

20–30% reduction in processing and routing time

Lower fulfillment costs

Up to 25% savings from optimized inventory utilization

Fewer cancellations and split shipments

15–20% reduction in order errors and cancellations

Improved customer experience

Real-time visibility and accurate delivery promises

The Benefits of Fluent Commerce

Fluent Commerce is a cloud-native Distributed Order Management System (OMS) designed to orchestrate complex order flows across different channels, warehouses, and partners.

Unlike monolithic OMS suites, Fluent offers API-first modularity, allowing organizations to extend or integrate it within composable commerce stacks.

Technology:

  • Architecture: API-first, event-driven, cloud-native (AWS-based microservices).
  • Core Modules: Inventory management (real-time visibility), order orchestration and routing, fulfillment workflows (ship-from-store, pick-up-in-store, drop-ship), returns and cancellation handling.
Integrations:
  • Commerce: Shopify Plus, Salesforce Commerce Cloud, SAP Commerce Cloud, Commercetools.
  • ERP/WMS: SAP, Oracle, Manhattan Associates, Blue Yonder.

API: REST, GraphQL (beta), SDK for custom fulfillment applications.

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Artificial Intelligence in Order Management

AI is reshaping how organizations forecast demand, allocate inventory, and optimize routing.

By integrating AI into order management software, enterprises gain predictive insights, automation, and adaptability across every step of the fulfillment lifecycle.

Azure AI — Intelligent Operations at Scale

Azure AI combines OpenAI models, machine learning, and content safety tools within a secure enterprise framework.

In an order management context, it enables smarter operations through:

  • Predictive order and inventory analytics

  • Automated routing optimization

  • Intelligent customer communication (notifications, exceptions)

  • Compliance and governance for regulated industries

Azure AI’s strong MLOps foundation ensures reliability, repeatability, and data control—key requirements for enterprise fulfillment systems.

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AWS AI — Generative and Predictive Intelligence

Amazon Bedrock and Amazon SageMaker form the core of AWS’s AI ecosystem.
Together, they bring generative and classical machine learning into one platform—allowing organizations to rapidly build, train, and deploy AI models that enhance fulfillment workflows.

Applications include:

  • Demand forecasting and supply planning

  • Real-time anomaly detection in delivery patterns

  • Intelligent agent orchestration for operations

  • Explainable AI and bias detection for decision transparency

These AI capabilities can integrate with any headless or composable OMS, bringing intelligence as a service—without vendor lock-in.

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A Multi-Cloud, Composable Future

The future of order management software is modular, data-driven, and cloud-agnostic.

Enterprises are increasingly combining best-of-breed systems—Fluent Commerce for orchestration, Azure AI or AWS AI for intelligence, and modern commerce platforms for engagement—to create a unified, responsive fulfillment ecosystem.

This approach ensures:

  • Agility to adopt new technologies quickly

  • Resilience against vendor lock-in

  • Consistent customer experiences across all channels

  • Continuous improvement powered by machine learning

How Web Development Company Can Help You Kickstart Your Business

Ready to Build a Smarter Fulfillment Engine?

Unify your inventory, logistics, and sales channels with modern order management software designed for growth.
Schedule a Consultation