Easy Online Payments With an App for a Payment Card Services Provider
50k+
Downloads on Google Play
As of October 2023, on an app built from scratch.
9
Net Promoter Score
Customer satisfaction across the engagement.
0
Team members lost
No talent rotation over two years on the project.
The client
A payment card services provider’s European arm, taking on its first B2C project: online payments that are fast, safe and convenient, made against a phone number.
The challengeWhat the teams actually needed
A regulated financial institution, a first consumer product, and a set of conditions that would have broken a less settled team.
Challenge 01A hundred stakeholders, four time zones
Close to a hundred stakeholders, with experts spread across the US, the UK, Singapore and Poland.
Challenge 02The ground kept moving
Two complete backend revamps followed internal shifts on the client side, and branding decisions drove repeated changes to the designs.
Challenge 03Security against usability
Stringent corporate security standards did not always agree with usability, and several of the programming environments were unstable.
What we did
Native apps delivered across zones, standards and rewrites
The brief was comprehensive support on native mobile delivery for iOS and Android, working alongside the client’s own backend team and a third-party design partner.
Eleven people, one product
A product owner building the requirements from scratch, a project manager, three Android engineers, three iOS engineers and three QA specialists.
Tested for security and for access
QA ran continuously against high security standards, and the work extended to improving accessibility and covering the project with tests.
Pushing back where it helped
The team took ownership of the project, challenged ideas where they did not hold, found workarounds, and managed the budget cleanly throughout.
Left in a state someone can pick up
The handover left a clear timeline behind it, a detailed action plan, tutorials and a wiki on GitHub — the project ran from May 2020 to March 2022.
More like thisOther places we scaled product teams for growth.
What’s next