Easy Online Payments With an App for a Payment Card Services Provider
![Woman using a mobile app to pay online](https://www.netguru.com/hs-fs/hubfs/Woman%20connecting%20cellphone%20and%20laptop%20computer.jpeg?width=1000&height=667&name=Woman%20connecting%20cellphone%20and%20laptop%20computer.jpeg)
Short overview
Netguru came together with a payment card services provider to create a mobile application for iOS and Android that introduced a new payment method to the Polish ecommerce market.
Services
Year
Here’s how we partnered up with a large payment card services company to deliver impactful change to online shoppers.
Background
A European branch of a payment card services provider ventured out into its first B2C project. The goal was to deliver an online payment solution that would ensure fast, safe, and convenient phone number-based payments.
As a trusted partner able to quickly bring together mobile engineers well-versed in security standards of a highly regulated financial institution, we built an expert team under a tight deadline.
Task
The client reached out to Netguru for comprehensive support in native mobile app delivery for iOS and Android. Our task was to work hand-in-hand, across multiple time zones with the technical team on the client side, responsible for the backend, and a third-party company that stood behind the design.
![Women working by the laptop.](https://www.netguru.com/hs-fs/hubfs/Krak%C3%B3w%20Hub%20photoshoot%202022/Krak%C3%B3w%20Hub%20photoshoot%202022_2461.jpg?width=692&height=462&name=Krak%C3%B3w%20Hub%20photoshoot%202022_2461.jpg)
Team
Our project team consisted of:
- A product owner whose role was to create all requirements from scratch, bring together all the stakeholders, and ensure a product that would meet client expectations
- A project manager who made sure the delivery was as smooth as possible
- Three Android engineers
- Three iOS engineers
- Three quality assurance specialists who continuously tested the product to meet high security standards and helped improve its accessibility.
Top challenges
The project had a unique set of challenges our team had to face:
- Near 100 stakeholders
- Experts spread around multiple time zones (US, UK, Singapore, Poland)
- Two complete backend revamps due to the client’s internal shifts
- Multiple changes to designs driven by branding decisions on the client side
- Stringent corporate security standards that weren’t always in line with usability standards
- Work in multiple programming environments many of which were unstable
What went well
Working in a high-intensity and ever-changing environment requires focus and flexibility.
We are proud:
- We took ownership of the project and delivered everything the client asked for,
- We successfully overcame all project challenges,
- We challenged ideas and came up with useful workarounds,
- We offered seamless budget management throughout the project,
- Over the course of two years, the project team experienced no talent rotation.
![Woman using an app to pay online](https://www.netguru.com/hs-fs/hubfs/Woman%20sending%20text%20message%20on%20cellphone-2.jpeg?width=1000&height=667&name=Woman%20sending%20text%20message%20on%20cellphone-2.jpeg)
Results
The collaboration started in May 2020 and we officially handed over the project and completed the product in March 2022.
- The mobile application – built from scratch – met all the client’s requirements.
- As of October 2023, the app boasts over 50.000 downloads on Google Play.
- We delivered a highly secure and performant solution.
- We covered the project with tests to ensure it was in line with accessibility standards.
- We performed an effective handover leaving the client with a clear timeline, detailed action plan, tutorials, and a Github Wiki.
- Customer satisfaction in the project reached an NPS of 9.