Design, Development, and Relaunch of an Instant Interpretation App

An instant interpretation app

Automatic translation is fast, but in an emergency, it can cause misunderstandings.

Goal

whym is a real-time translation app for travellers and tourism sector businesses, such as hotels and airports.

Rewriting a live app currently available in the App Store and on Google Play.
Facilitating payments.
Providing the option to make online calls between users and interpreters.
Appealing to a wide spectrum of user groups (both individuals and businesses).

Process

It's always good to have access to a professional interpreter. whym chose Netguru for designing and developing their application's relaunch.

Running a detailed product review containing 5 test scenarios.
Using cognitive walkthrough techniques.
Implementing a well-established quality assurance process.
A clear visual design and appealing notifications.
Visually attractive pricing representation to encourage purchases.

Results

The app connects users with interpreters from the InterpretersPortal. Three months after the start of the project, a completely new version of whym's app was released.

A superior interpretation app that exceeds users' expectations.
Increasing the number of InterpretersPortal users available trhough whym.
Improved usability and the user interface that delight users.
Access to a scalable design and development team for future projects.

Numbers

91 design screens
9 team members
1 months for design work
20 languages supported

The communication with the team was very good. Netguru knows how to make use of the collaboration tools, like Slack or Jira. I had access to all the design and development progress, as well as direct contact with every member of our Netguru team.

Martin Key
Project Manager