UX Audit Services

UX audit services for websites and apps: expert review, usability testing, analytics and accessibility checks, ending in ranked fixes. Rated 4.9 out of 5 by our clients.

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Estimate your project

Six ways to audit your product

Pick the review that matches your trigger. Each one ends in a report your team can act on.

UX health check

A first look when conversion or retention slips. A heuristic evaluation of your top flows, ending in a severity-rated findings list. It is our shortest scope.

Strategic product audit

Built for pre-redesign planning or post-merger UI sprawl, it covers every major flow, user role and platform, and ends in a prioritized action plan. It is our longest scope.

Focused flow review

One flow, such as checkout or onboarding. A cognitive walkthrough of each step finds the conversion blockers, with annotated screens and quick wins.

Heuristic evaluation

An expert second opinion on interface design: reviewers score screens against Nielsen's 10 usability heuristics and log each issue with its severity.

Accessibility check

For products facing legal or customer pressure. We test key flows against WCAG 2.2 and list the barriers by severity, with fixes your developers can pick up.

Analytics-led review

When the numbers show a drop but not the cause, we pair analytics funnel analysis with a screen review, and can add user research when data alone is not enough.

UX audits backed by real delivery

17+

Years in the market

Building web, mobile and AI products since 2008.

3,500+

Projects delivered

From MVPs to enterprise platforms.

900+

Clients worldwide

Product teams in 50+ countries.

4.9/5

Average client rating

How our clients rate their work with Netguru.

Polpharma API: form completions doubled after a usability audit and redesign

Polpharma API wanted its website to bring in more partner leads, but visitors struggled to reach product data and the API catalog.

A usability audit led to a new information architecture built around a product finder, and a Webflow rebuild. Form completions nearly doubled, and the site reached a speed score of 100.

  • 100

    Site speed score

  • 2×

    More form completions

  • 10

    NPS

Netguru has successfully re-engineered our API website into a user-centric platform and has also incorporated advanced tools that significantly enhance lead generation capabilities.

Magdalena Kuć-Kawczyńska

Head of Marketing at Polpharma API

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Polpharma blue square preview

How a UX audit works, step by step

Six steps from kickoff to a backlog-ready plan.

  1. Kickoff

    We align on the product goals, the metric that hurts and the users involved. You bring a stakeholder and your business goals. You receive an agreed audit brief.

  2. Scoping questions

    We ask which flows, user roles and platforms matter most. You answer a short questionnaire. You receive a confirmed scope.

  3. Access and materials

    You share staging or live access, read access to analytics, and any earlier research or design files. You receive a checklist of anything still missing.

  4. Analysis

    Designers run the heuristic evaluation and cognitive walkthrough, an engineer checks feasibility, and we complete the WCAG 2.2 check. You receive questions only where we need context.

  5. Report

    Findings are rated on a severity rating scale and shown on annotated screens, with quick wins marked. You receive the full audit report.

  6. Readout and prioritization

    On the walkthrough call we rank findings by impact and effort. You receive a prioritized action plan your team can move straight into its backlog.

whym: a product review across five test scenarios before a relaunch

whym, a real-time interpreting app for travellers and tourism businesses, was live on both stores and needed a rewrite without losing its users.

Netguru opened with a detailed review across five test scenarios, using cognitive walkthroughs to find where the app lost people. The new version shipped three months after the start.

  • 3

    Months to relaunch

  • 5

    Test scenarios

The communication with the team was very good.

Martin Key

Project Manager

Read case study
whym case study

The standards behind every audit

The same methods apply to every package, so findings are comparable and traceable.

Heuristic evaluation

Two or more reviewers check screens against Nielsen's 10 usability heuristics, then compare notes to remove personal bias from the findings.

Cognitive walkthrough

We step through key tasks as a first-time user would and record where goals, labels or feedback break down.

Analytics review

Analytics funnel analysis shows where users leave. We then match each drop-off to a screen and a likely cause.

Accessibility check

Key flows are tested against WCAG 2.2, with an IAAP certified specialist onboard. Barriers are listed with the affected user group.

Severity rating

Each finding gets a place on a severity rating scale, so you can separate cosmetic issues from conversion blockers.

Engineers and independence

An engineer reviews feasibility for each recommendation. The audit has no build or redesign upsell attached.

What our clients say

Rated 4.9 out of 5 by our clients.

Their team, with high-level expertise, has not only improved the site's design and functionality but has also incorporated advanced tools that significantly enhance lead generation capabilities.

Magdalena Kuć-Kawczyńska

Head of Marketing, Polpharma API

When looking for design support, you're looking for quality and speed that match your standards. Netguru gave us both plus fantastic flexibility.

Markus Stöckle

Executive Director UX Design, UBS

Netguru's expertise and collaborative approach were key in transforming our website into a dynamic and intuitive platform that truly reflects our vision.

Laura Mattiucci

Director Marketing & Communications, Cardano Foundation

How you can work with us

Three ways to start. Each one comes with the same delivery standards and a named delivery lead.

Fixed-scope project

A UX audit with a fixed scope, timeline and budget, usually a few weeks. It ends with findings ranked by impact and effort.

Dedicated team

A cross-functional team of a UX researcher, product designers and a design lead that owns a roadmap with you sprint by sprint, under time and materials.

Team extension

Senior UX designers and researchers who join your in-house team, follow your process and tools, and are matched to the skills your roadmap needs.

UX audit questions answered

What is a UX audit and what does it include?

A UX audit is an expert review of a digital product's usability, accessibility and conversion paths. It includes a heuristic evaluation, a cognitive walkthrough, analytics funnel analysis and a WCAG 2.2 check. Unlike usability testing, it does not need live participants.

How much does a UX audit cost?

Cost depends on the number of flows, user roles and platforms, plus the depth of accessibility testing. We do not publish a price because scope varies widely. A short discovery phase turns these drivers into an estimate.

How long does a UX audit take?

Duration follows scope. A health check on a few flows takes less time than a strategic product audit across several roles and platforms. Access to analytics and design files also affects the timeline, and we confirm it once scope is agreed.

What do you need from us?

We need a stakeholder for the kickoff, access to the product, read access to analytics and any earlier research or design files. Answers to our scoping questions help us focus on the flows that matter most.

UX audit vs usability testing: which do we need?

An audit finds known usability patterns quickly using expert judgement and your data. Usability testing shows how real users behave. We recommend an audit first, then user research for questions the audit cannot settle.

When should we skip an audit and redesign or rebuild?

Skip the audit if the decision to rebuild is already made and funded, or if the product has no users or data yet. We recommend an audit before a redesign, so the new design does not repeat old problems.

How do we choose a UX audit provider?

Check for relevant case studies, reviewer seniority, a clear severity method and independence from build upsell. Ask whether engineers join the review and who owns the report. Our UX review guide covers the details.

What does the UX audit report contain?

The report has severity-rated findings, annotated screens, quick wins and a prioritized action plan. A walkthrough call explains each item. Findings are written as backlog-ready items with impact and effort noted.

Can you fix what the audit finds?

Yes, but the audit stands alone and you can take it to any team. If you choose us, a product design team of a UX researcher, designer and engineer can work through the plan.

UX work across industries

Case studies from fintech, retail, healthcare and more.

Talk to our UX audit expert

Tell us about your product, and we will talk through scope, the right team and the engagement model.