All Case Studies Design Development Interviews Our Way Project Management
Insurance, a travel startup, and insurance again. That would be the shortest description of the professional career of Tim Kunde, a 38-year-old German on a mission to disrupt the insurance industry.
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If you work in the B2C business, you know this already - it’s easier to disarm an atomic bomb than to keep customers happy. It is especially true in the automotive industry, notoriously suffering from trust issues. However, once you find the sweet spot, you will be surprised by the results.
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Fintech is in full bloom. Investment rounds have never been stronger (take a look at BBVA’s bold moves, and why they matter). There’s also the PSD2 directive - the one that forces banks in the European Union to open their data to any third party provider - which has been finally published.
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For a casual observer, the fintech scene looks like a uniform rock: it is all about digital banking alternatives (such as N26, Revolut, Tandem, Yoyo Wallet or Monzo). As in any industry, the same logic applies here - companies with a B2C business model attract customers the fastest, raise the largest investment rounds and, in the end, grab the most headlines.
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“Step up your game, be bold, act fast” was one of the key messages delivered by Georg Ludviksson, CEO of fintech startup Meniga at the Impact fintech’17 event. Even if that word of advice for incumbent banks wasn’t heard loud enough, no one could ignore the latest news about BBVA’s investments in Atom and solarisBank (by the way, we are happy to have solarisBank as a partner here at Netguru).
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The Policygenius story goes as follows: back in the day, two McKinsey consultants were advising insurers on growth and marketing strategies. They found a repetitive pattern: the insurers didn’t have a clue how to engage with customers online. So they decided to start their own company to tackle that challenge.
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China earned its reputation for copying, but it would be naive to let this “can’t innovate” myth persist. “You can no longer lose sight of what is happening in the East”, warns one of the largest consulting companies. And this is especially true for the financial and insurance industry. China, with almost 800 million Internet users, propitious regulators, and behemoths such as Alibaba or Tencent, is quickly becoming the world's largest innovation incubator. To crack the Chinese secret code, I spoke to Mikołaj Bołtuć and Marcin Nedwidek of the Boston Consulting Group (BCG).
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Take 200 square meters. Throw in some wood, moss, and stone. Add brand new top-notch cars. Now cook it. Finally, season it all with five-star customer experience. Ready to serve.
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Millennials and the frenzy around social media are alone enough to force banks to rethink strategies. Invite the PSD2 directive to the party and you’ll get the message: 2018 will bring serious change to the financial sector.
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He showed faces of politicians in a small book. And then it went viral. We spoke to Abdullah Alkhonaini, a man that rolled a snow ball in Kuwait. 
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