AI Agent PoC to Reduce Claims Processing Time by 83%
#1
Car assistance in Europe
The client’s position in the European roadside assistance market.
<6
Weeks to the prototype
How long the AI agent took to build and demonstrate.
83%
Less time per claim
Assessment down from 30 minutes to 5.
The client
ARC Europe is a European automotive assistance provider, delivering roadside assistance and insurance services through a network that covers 42 countries. Beyond its traditional services, it supports the shift to electric mobility with an assistance ecosystem built for electric vehicles.
The challengeWhat needed to be solved
The company was after a way of processing claims that would run more efficiently and leave less room for human error.
Challenge 01Reviews done entirely by hand
Each claim took around 30 minutes of manual review, slowing resolution for customers.
Challenge 02Two handlers, two answers
The same claim could be read differently by different people, leading to disputes and re-evaluation.
Challenge 03No headroom for peaks
Manual work limited how far operations could scale, especially during high-demand periods.
What we did
A GPT-based agent that hands the operator a recommendation
In about six weeks, we built a PoC AI agent on Microsoft Azure that analyzes claims, checks compliance and drafts a report. It fits into ARC Europe's existing processes and leaves the final decision to a person.
Every claim enters one pipeline
Claims and their attachments go into the same automated flow, so each one is assessed the same way.
Compared against history
The LLM compares each claim with past cases and the customer's attachments, with compliance checks built in.
A summary the operator can act on
Operators get a ticket summary and an initial recommendation, cutting assessment from 30 to 5 minutes.
Client testimonial
Netguru’s AI expertise has helped us automate our claim processes. The prototype is a significant step toward reducing manual effort and increasing accuracy in our operations.
Tech stackThe tools that made it possible
01
GPT
The model doing the comparison, summarising and first-pass assessment.
02
Microsoft Azure
The prototype’s home, chosen for secure, scalable and compliant infrastructure.
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What’s next