whym - Connecting Users With Interpreters From Interpreters Portal


An instant interpretation app
whym application illustration

Automatic translation is fast, but in an emergency, it can cause misunderstandings.

Goal

whym is a real-time translation app for travellers and tourism sector businesses, such as hotels and airports.

  • Rewriting a live app currently available in the App Store and on Google Play.
  • Facilitating payments.
  • Providing the option to make online calls between users and interpreters.
  • Appealing to a wide spectrum of user groups (both individuals and businesses).

Process

It's always good to have access to a professional interpreter. whym chose Netguru for designing and developing their application's relaunch.

  • Running a detailed product review containing 5 test scenarios.
  • Using cognitive walkthrough techniques.
  • Implementing a well-established quality assurance process.
  • A clear visual design and appealing notifications.
  • Visually attractive pricing representation to encourage purchases.

Results

The app connects users with interpreters from the InterpretersPortal. Three months after the start of the project, a completely new version of whym's app was released.

  • A superior interpretation app that exceeds users' expectations.
  • Increasing the number of InterpretersPortal users available trhough whym.
  • Improved usability and the user interface that delight users.
  • Access to a scalable design and development team for future projects.

Numbers

  • 91 design screens
  • 9 team members
  • 1 months for design work
  • 20 languages supported
The communication with the team was very good. Netguru knows how to make use of the collaboration tools, like Slack or Jira. I had access to all the design and development progress, as well as direct contact with every member of our Netguru team.
20160811-Martin_Key-002s(1)

Martin Key

Project Manager

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