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AI chatbot for healthcare Custom power & SaaS speed

Get the speed of an off-the-shelf tool and the flexibility of a custom build. Fully customizable, no vendor lock-in, grounded in your catalog.

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AI chatbot that knows your protocols

Chatguru is an open-source AI chatbot designed for healthcare. It connects directly to your internal medical documentation, clinical protocols, procedure guidelines, and service catalogue—using them as the single source of truth. That means every response is based on your verified data, not generic AI knowledge.

It runs on RAG (Retrieval-Augmented Generation), retrieving relevant clinical content in real time to generate accurate answers. No hallucinations. No made-up medical information. No reliance on unverified sources.

As an open-source solution, you stay in control of everything: the code, the data, and the deployment. Your AI, shaped by your rules—whether it’s logic, tone, or integrations.

SaaS is too risky, custom takes long. There's a better way.

Every healthcare organisation hits the same wall. SaaS chatbots are quick to deploy but send sensitive patient data to external vendors — putting compliance and trust at risk. Custom builds give you control, but months later you're still not live. Chatguru was built for exactly this gap: clinical-grade reliability, without building from scratch.

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From first question to the right care

From initial service discovery to post-visit support — Chatguru replaces friction with conversation at every phase that matters.

Patient navigation

Patients who can't find the right specialist or service don't book. Guide them through your offering using natural language so they reach the right care faster.

Appointment guidance

Complex preparation instructions and booking flows create drop-off. Guide patients step by step, from choosing a specialist to understanding what to bring, so more appointments are completed.

Pre-visit support

Questions before a procedure often lead to unnecessary calls. Answer them instantly about preparation requirements, what to expect, and next steps, so patients arrive informed and confident.

Post-visit support

Patient questions don't stop after the appointment. Handle routine follow-up queries automatically and free your clinical staff to focus on complex cases.

Knowledge base for staff

Your doctors and nurses shouldn't spend time manually searching through protocols, drug information, or operational procedures. Give clinical staff instant, accurate answers from your verified documentation.
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Healthcare-native AI foundation with full control

Chatguru gives healthcare organisations a controllable AI foundation for patient navigation and clinical support — without relying on black-box chatbot vendors.

Built for real healthcare environments

  • Built for production, not presentations

  • Azure OpenAI integration (multi-provider ready)

  • RAG-based product retrieval (no hallucinations)

  • Observability & performance monitoring

  • Dockerized backend for stable deployment

  • White-label architecture for multi-brand setups

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How Netguru helps you succeed

There’s a difference between “it works” and “it performs”

You can deploy Chatguru by yourself. But turning it into a high-performing healthcare experience requires more than setup.

What we take off your plate?

  • Data preparation: We structure your product data for accurate, relevant responses

  • Conversation design: We design flows that guide users toward decisions

  • AI tuning: We optimize prompts and retrieval to improve quality

  • Infrastructure & deployment: We build a stable, scalable setup for your environment

  • Ongoing optimization: We continuously improve performance as your catalog evolves

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Still have questions?

Is Chatguru production-ready for regulated healthcare environments?

Yes. Chatguru includes a working backend for conversational policy discovery, with Azure OpenAI as the default integration, documentation-grounded semantic search (RAG), observability, and Docker-based deployment. Integration with authentication systems, core insurance platforms, or transactional workflows depends on your existing stack and implementation scope.

How is this different from generic SaaS chatbots or patient portal assistants?

Generic tools are built for broad customer communication. Chatguru is built for healthcare — grounded in your clinical documentation, customizable to your workflows and compliance requirements, and fully open-source. You own it.

How do you prevent wrong or hallucinated answers about medical procedures or treatments?

Chatguru uses semantic search to retrieve relevant content directly from your clinical protocols and internal documentation before generating responses. This RAG-based approach ensures answers are grounded in your verified data, not generic AI knowledge — eliminating the risk of fabricated medical information.

Can Chatguru access and search our clinical protocols and internal documentation

Yes. Connecting your clinical protocols, procedure guidelines, drug information, and internal knowledge bases is the core of how Chatguru works. Your documentation becomes the source of truth for every conversation.

Is patient data stored anywhere outside our infrastructure?

No. Because you self-host, all data stays within your own environment. No third-party vendor touches your patient conversations, clinical data, or operational records.

Book a demo

Check how Chatguru can work with your product data, compliance requirements, and use case.

Krystian Bergmann

AI Consulting Lead