What Is the Difference Between Digitization, Digitalization and Digital Transformation [Updated]

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Mateusz Hapon

Updated Aug 3, 2023 • 7 min read
The difference between digitization, digitalization and digital transformation

Digitisation is the process of converting information from a physical format to digital one.

Digitalisation is the process of leveraging digitisation to improve business processes, and digital transformation is the transformation of business activities, processes, products, and models to fully leverage the opportunities of digital technologies.

Let us explain you in detail the differences between these terms and provide you with examples.

Digitisation, digitalisation, digital transformation: why does it matter?

Are you interested in digital transformation? If yes, then it's good to know the real meanings of those terms and understand what we’re talking about.

Digitisation, digitalisation and digital transformation are often used together. Sometimes even interchangeably, which is a mistake. This article will make things clearer and help you understand digital transformation processes.

What is digitisation?

What is Digital Transformation

Digitisation is the process of converting information from a physical format to digital one. It means converting something non-digital into a digital representation to be used by computer systems and automate processes or workflows. Digitisation enables to create business value, which needs data. It helps to lay the foundation for business use cases that leverage the data.


  • Scanning a paper document and saving it on computer's hard drive as a digital document, like PDF.

  • Going from notes on paper to typing them up in an Excel spreadsheet.

  • Converting from analog VHS cassettes to CD, DVD or Blu-Ray discs containing digital data.

What is digitalisation?

Digitisation and digitalisation are closely associated. They are often used interchangeably, but they are two different things.

Digitalisation is the process of leveraging digitisation to improve business processes. Digitalisation means making digitised information work for you. This term refers to the use of digital technologies and data to create revenue, improve business, and create a digital culture where digital information is at the core. It converts processes to be more efficient, productive, and profitable.


  • Uploading a PDF document from a computer's hard drive to the cloud and sharing it with many people to analyze the data;

  • Converting an Excel spreadsheet to a Google Sheet stored in the cloud. The platform provides a structured environment where the documents can be shared among several users. Still, a Google Sheet itself requires human interaction to keep it up to date.

  • Uploading digital movies from CD, DVD or Blu-Ray discs to online services. People can download or rent them.

What is a digital transformation?

Digital Transformation

Digital transformation is the transformation of business activities, processes, products, and models to fully leverage the opportunities of digital technologies. The main goal is to improve efficiency, manage risk or discover new monetisation opportunities. Digital transformation is doing things in a new (digital) way.


  • Reading the data from an online PDF or moving the data from a Google Sheet into an app or system that will analyze the data. The goal is to provide us with insights to offer new products or improve customer service. This process doesn't need a lot of human interaction because is automated. As a result, it enhances efficiency, reduces costs, and may lead to increased sales.

  • Streaming movies online. Collecting data from clients to analyze it, preparing individual recommendations, offers, and advertisements.

The report "Digital Factories 2020: Shaping the future of manufacturing" published in 2017 by Pricewaterhouse Coopers describes many great examples of a digital transformation in real life. One of them is Fujitsu company and its factory in Germany.

"Fujitsu has brought together the entire value chain on a single campus, from development through to interactions with the end customer, including service and training. At the heart of the factory is sophisticated information technology (IT) driving production and logistics. (...)

With its Augsburg showcase factory, Fujitsu is developing and producing computer hardware in Germany at competitive costs. On the campus of the “breathing factory”, that responds flexibly to the level of orders, the Japanese concern is using cloud-based services, digital applications and rapid prototyping to develop a plant that showcases the digital factory as an integrated part of a comprehensive, customer- focused Industry 4.0 approach. (...)

Extremely fast production to exact customer specification is possible thanks to digital shop floor data management. “Smart factory” solutions increase transparency and quality, ensure that data is always current and reduce costs.

These range from supporting the supermarket concept through the permanent optimisation of the transportation and warehousing structures all the way to customer-specific digital labels. Modular software-based building blocks – the “connected applications” that make up Fujitsu’s Manufacturing Execution System round out the digitised production process. These allow for precise/specific changes within an individual module and significantly faster reaction times", says the report.

The difference between digitisation and digital transformation explained

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Shortly, digitalisation is about applying technology into the existing business. Digital transformation means doing things in a new, digital way. Digital transformation is a broader term than digitalisation.

Digitisation and digitalisation are parts of a digital transformation. Digital transformation includes all aspects of business, like customer understanding & touch points, growth strategy, enterprise mobile applications, process digitisation, worker enablement, performance, new business models, and more. It leads to an entirely new market, as well as new customer and business realities.

The Digital Age changes how the business operates

Digitisation is the process of converting information from an analog to a digital format. If a company uses this process to improve business, create revenue or simplify some operations, then it is called digitalisation. The results of this process are called digital transformation. Digital transformation requires digitisation and digitalisation on the way to building a digital business. The Digital Age has just begun to change how the business operates. Over time there will be many more innovations and new terms for us to learn and understand.

We keep up with these changes. We have experience in their effective implementation. Drop us a message. We can help you to digitise, digitalise and finally digitally transform your business.

This article was first published on Dec 20, 2018

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Mateusz Hapon

Machine Learning and Analytics practitioner

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