Accessibility Audit for a Digital Whistleblowing Platform
The client
Domański Zakrzewski Palinka is Poland’s largest law firm, advising domestic and international clients across almost every industry. Alongside that work it supports non-governmental and social initiatives, on the view that accessibility is part of sustainable development.
The challengeWhat the teams actually needed
As part of an ongoing digital transformation, the firm wanted its digital whistleblowing platform assessed so it could fix whatever stood between users and independent use of it.
Challenge 01Two paths through one platform
zgłaszam.to Notify lets people report irregularities and abuse securely, confidentially and anonymously. Both the whistleblower’s path and the path of the employee processing reports had to be examined.
Challenge 02The site around it too
The website explaining the platform and the reporting process fell inside the audit alongside the product itself.
Challenge 03Findings that tell you what to do
The firm wanted recommendations for every issue, not just a list — something to steer the improvements that followed.
What we did
Two specialists, two products, one set of priorities
The team paired a UX designer with a QA tester so the audit drew on two kinds of professional experience, and ran automated tooling alongside manual testing rather than trusting either alone.
Checked against WCAG
Both products were audited for violations of the Web Content Accessibility Guidelines, while they were still under construction — the right moment to find problems.
Excel checklists, with evidence
The client received detailed reports for both products, each violation described in full and shown visually with relevant screenshots.
Ordered by what it costs a user
Issues were assigned priority by impact and by seriousness of non-compliance, which gave the firm a basis for an action plan and flagged the problems that would most damage usability.
A route to AA
The recommendations guide the work toward AA-level WCAG compliance, opening the platform to new user groups and improving the experience for customers and employees alike.
Netguru quote
Despite the rapid pace of civilization development, the modern world is still not accessible. As creators of digital reality, we should always ensure that our products are available to everyone, regardless of their health or level of intellectual abilities. That’s why we are more than happy when our clients, like DZP, make accessibility a crucial business requirement.
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What’s next