IT Operations Lead

At Netguru, we're all about helping innovators and entrepreneurs shape the world through beautiful software. That is our mission.

With employees from 15+ different countries, we've worked with over 800 clients from more than 50 countries. To name some of them: OLX Motors Europe, UBS, Careem.

But we're not just another tech company. As a Certified B Corporation®, we're dedicated to creating an inclusive environment for all, and we take our commitment to sustainability seriously.

Interested in joining us? Great! Before you apply, here are a few things to keep in mind:

Requirements:

• Proven 3-year experience in managing SaaS tools such as Google, Okta, MS365, Atlassian, Slack, Zoom, etc.
• Minimum 1-year experience in managing remote teams in a highly distributed company.
• Experience managing macOS & Windows endpoint devices, using MDMs (ie Jamf, Kandji, Intune)
• Ability to influence company decisions on IT processes and solutions based on context and data (often minimal) in order to deliver high-quality solutions fast.
• Experience in working in a fast-paced company such as a startup, scale-up, or software house.
• Experience in managing IT Change in a fast-paced environment, balancing processes, best practices, scale, and speed while keeping the best user experience in mind
• fluent English (C1)
• readiness to travel to Poznań office at times to cover for basic services in case of annual or sickness leave of our on-site role

You will be:

• • Leading an IT Operations Team
  • Mentoring the team on IT best practices and training.
  • Continuously working on the vision for the team, ensuring the objectives are clear and celebrating achievements.
  • Engaging the team and following through on business commitments and responsibilities.
  • Actively participating in IT procurement, new contract negotiations, and IT equipment stocking.
  • Understanding opportunities, requirements, and priorities to ensure the team focuses correctly for the benefit of the business.
  • Monitoring, measuring, and evaluating the success of key metrics and regularly reporting on metrics, SLAs, goals, and roadblocks to management.
  • Autonomously providing 1st and 2nd level support to all local users, from simple requests to owning complex technical issues raised by developers and highly technical staff.
  • Supporting all IT Services such as, but not limited to: Google Apps, Slack, Atlassian, OKTA, Video Conference Systems, Windows and Mac OS clients, development tools, local IT projects, in-house events, server room, printers, mobile devices, onboarding of new hires, and offboarding.
  • Creating documentation to share knowledge and assist with increasing user satisfaction through proactiveness and ethical behavior.
  • Assisting with the purchasing of hardware and software license management, seeking new solutions, and providing support for existing ones.
  • Taking part in Business IT projects to improve the level of our IT services.
  • Working closely with other business units, including but not limited to Security, Operations, and Finance.

Perks & benefits:

• Access to the WorkSmile platform, offering benefits adapted to your preferences.

• Discounts on Apple products.

• One-time PLN 1000 home-office bonus for B2B contractors, and PLN 175 monthly lump sum (ryczałt) for remote employees.

• Various internal initiatives: webinars, knowledge sharing sessions, internal conferences.

If you require any disability-related adaptation at any step of the recruitment process – simply let the recruiter know! We'd be happy to help.

Don't hesitate and apply right away.