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IT Operations Lead

Job offer from Other department for senior-level applicants from Poland and Remote EU.

Application Closed

PLN 16 400-27 300/month

Before Tax (Long-term contract (B2B))

PLN 13 700-22 800/month

Gross (Contract of employment)

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At Netguru, we're all about helping innovators and entrepreneurs shape the world through beautiful software. That is our mission.

With employees from 15+ different countries, we've worked with over 800 clients from more than 50 countries. To name some of them: OLX Motors Europe, UBS, Careem.

But we're not just another tech company. As a Certified B Corporation®, we're dedicated to creating an inclusive environment for all, and we take our commitment to sustainability seriously.

  • Required experience: SaaS tools management, remote teams management, IT Change management
  • Perks: one-time PLN 1000 home-office bonus for B2B contractors, and PLN 175 monthly lump sum (ryczałt) for remote employees, Multisport card, private health insurance, discounts on Apple products and more!
  • B2B/UoP: 20+ paid days off

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Interested in joining us? Great! Before you apply, here are a few things to keep in mind:


  • Proven 3-year experience in managing SaaS tools such as Google, Okta, MS365, Atlassian, Slack, Zoom, etc.
  • Minimum 1-year experience in managing remote teams in a highly distributed company.
  • Experience managing macOS & Windows endpoint devices, using MDMs (ie Jamf, Kandji, Intune)
  • Ability to influence company decisions on IT processes and solutions based on context and data (often minimal) in order to deliver high-quality solutions fast.
  • Experience in working in a fast-paced company such as a startup, scale-up, or software house.
  • Experience in managing IT Change in a fast-paced environment, balancing processes, best practices, scale, and speed while keeping the best user experience in mind
  • fluent English (C1)
  • readiness to travel to Poznań office at times to cover for basic services in case of annual or sickness leave of our on-site role

You will be:

    • Leading an IT Operations Team
    • Mentoring the team on IT best practices and training.
    • Continuously working on the vision for the team, ensuring the objectives are clear and celebrating achievements.
    • Engaging the team and following through on business commitments and responsibilities.
    • Actively participating in IT procurement, new contract negotiations, and IT equipment stocking.
    • Understanding opportunities, requirements, and priorities to ensure the team focuses correctly for the benefit of the business.
    • Monitoring, measuring, and evaluating the success of key metrics and regularly reporting on metrics, SLAs, goals, and roadblocks to management.
    • Autonomously providing 1st and 2nd level support to all local users, from simple requests to owning complex technical issues raised by developers and highly technical staff.
    • Supporting all IT Services such as, but not limited to: Google Apps, Slack, Atlassian, OKTA, Video Conference Systems, Windows and Mac OS clients, development tools, local IT projects, in-house events, server room, printers, mobile devices, onboarding of new hires, and offboarding.
    • Creating documentation to share knowledge and assist with increasing user satisfaction through proactiveness and ethical behavior.
    • Assisting with the purchasing of hardware and software license management, seeking new solutions, and providing support for existing ones.
    • Taking part in Business IT projects to improve the level of our IT services.
    • Working closely with other business units, including but not limited to Security, Operations, and Finance.

Perks & benefits:

  • Access to the WorkSmile platform, offering benefits adapted to your preferences.

  • Discounts on Apple products.

  • One-time PLN 1000 home-office bonus for B2B contractors, and PLN 175 monthly lump sum (ryczałt) for remote employees.
  • Various internal initiatives: webinars, knowledge sharing sessions, internal conferences.

If you require any disability-related adaptation at any step of the recruitment process – simply let the recruiter know! We'd be happy to help.

Don't hesitate and apply right away.

Any questions? Talk to Kasia!


Katarzyna Klimek

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