To say that a lot has happened in the last quarter of 2018 would be an understatement. Just a few weeks ago the Bank of Lithuania has granted a licence to Revolut - which basically means that the UK fintech champion can launch current accounts, loans (business and consumer), and overdrafts. First in Lithuania, later on across the EU.
The digital transformation and the impact of fintech
My usual routine in the previous quarters was to pick a few quotes for Netguru’s Fintech Barometer. This time I’ve decided to leave you with just that one quote.
The key player on the earnings call - Andy Cecere, Chairman, President and Chief Executive Officer.
If you look closely at what he was saying, you will see two major things.
The bigger picture - what it takes to change the course of a ship when the ship is on the scale of US Bancorp (over $400 bn in assets, over $80 bn in market capitalisation).
The actual (and pretty amazing!) metrics that were achieved when US Bancorp partnered with a fintech company to develop a mortgage app.
First, a snippet describing the challenge of undergoing digital transformation and how it affected the development processes.
We have 14 digital agile studios that are currently in place focusing on our development processes. (...) a typical way development occurred at banks was very linear in nature and very long in terms of timeframe and we have changed that completely. We have now everyone across around the table. The business line, the operations group, the technology group, the risk and compliance group and importantly the customer.
Amazing metrics of the mortgage app
The second part is even better - Andy Cecere shared metrics of a mortgage app that US Bancorp developed together with the fintech company (the name of the company wasn’t disclosed). The app, according to the CEO, is “currently used by 71% of the applications that are coming through the bank”.
Now, take a closer look at the adjectives:
The app is, according to Andy Cecere:
“digital, much less paper, is faster, it improves the customer experience and importantly, it makes a better experience for the Mortgage Bankers, which it really can focus on the value added component of the relationship as opposed to the monotonous paper gathering, as you know in the mortgage process”.
And the final, best part of the transcript. US Bancorp CEO shared the metrics achieved through the second app, developed in-house in one of those agile studios. As you can see, the key metrics went through the roof.
“We have shortened the number of applications fields from 122 to less than 35,
“We have shortened the approval timeframe from 11 days to same day, often in an hour”
What was to be shown.
Netguru meets fintech
At Netguru, we are thrilled by the pace at which fintech changed the banking game. We’ve delivered software, apps, and designs for fintech companies (How to Build a Successful Fintech Product - here's more about our experience).
But we also run Disruption Forums with the best European fintech companies (Revolut, N26, solarisBank, Funding Circle, OakNorth Starling Bank and many others). Here's a recap from London.