MVP for an App Matching People With Care Workers Delivered in 5 Months
66%
Higher earnings
For care workers on the platform, at the top end.
20%
Lower prices
For the people who need care services.
The client
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Helpr lets people needing care, or their families, post what they need, and lets care partners pick the jobs matching their skills, location and availability. Removing much of the back office means more money reaches the carer and the cost to the person paying comes down.
Its founders set out to change social care in the UK after personal experience taught them how unnecessarily hard finding good care for a relative is.
The challengeWhat the teams actually needed
Traditional care agencies are heavy on resource, thin on efficiency and focused on profit rather than on the people who most need help.
Challenge 01Care workers underpaid
British carers are paid too little and often overextend themselves, which costs both the quality of the service and their own satisfaction in the job.
Challenge 02Families overcharged
Private individuals arranging care pay more than they should, and the money supports agencies and local authorities rather than the carer.
Challenge 03Regulated for good reason
Anything operating in this market has to satisfy the UK’s Care Quality Commission.
What we did
Technology that puts the money where the work is
Helpr partners with care workers and builds around what they need: training, flexible hours and better pay.
Jobs that fit
Care partners select the work that matches their skills, where they are and when they are free, rather than being assigned it.
Removed, deliberately
Stripping out back-office function is what lets more money reach the carer and less be charged to the family.
Training and flexibility
Training, flexible hours and better money are the reason care partners join, which is what makes the supply side work.
Through the CQC
The Care Quality Commission, which regulates this market in the UK, has approved the service.
Client testimonial
The system is supporting hundreds of assignments each week but gives us the ability to identify potential problems and start to resolve them before they become serious. Without the Helpr app some care agencies have two or three full time staff doing nothing but scheduling their carers days. Using the Helpr platform our care manager just checks on arrival each day any unclaimed jobs that are due within 48 hours and to see if any alerts have been raised and have not been resolved.
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What’s next